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Technical Account Manager
full-time by Hacken

Technical Account Manager

help Hacken scale the company's revenue by providing perfect customer service

tr3bute

TBD

added on

3 weeks ago

role overview

We are looking for an effective Account Manager who will help us scale the company's revenue by providing perfect customer service. Technical background is a must to succeed in this role (preferably - blockchain experience).

responsibilities

  • Manage long-term (for cybersecurity sphere) projects: 2-10 weeks
  • Establish long-term relationships with clients
  • Coordinate with Sales Managers during the pre-sales cycle to schedule audits
  • Coordinate with Auditors to estimate audit project timelines
  • Manage team scheduling for client and research projects.
  • Be a client's point of contact for all communications through the audit.
  • Provide status updates to internal team and clients.
  • Evaluate and escalate issues to management and facilitate resolution.
  • Review and deliver reports to clients.
  • Coordinate with Marketing team to publish audit reports.

requirements

Our ideal candidate can organize and structure processes and is a great communicator. They are excited by an opportunity to realize their professional potential and are driven by the speed of a fast-paced working environment in an innovative sphere.

  • At least 2 years of hands-on experience as an Account Manager in a service IT company
  • Advanced English
  • Excellent communication skills
  • Excellent organizational skills

Will be a plus:

  • Experience in cybersecurity and/or crypto market
  • Understanding of blockchain sphere

culture & perks

We are a rapidly developing company in an innovative sphere. As the cyber market is growing rapidly, we have a strong intention to take its significant share during the next 3 years.

What’s in it for you:

  • Opportunity to influence and feel your impact inside the company
  • Great opportunities for personal and career growth
  • Challenging goals
  • Minimum bureaucracy, maximum independence
  • Budget for conferences, seminars and training that will help you grow as a professional
  • Flexible working hours
  • Office/remote work
  • Medical insurance, paid vacation and sick leaves

about us

We are a leading security consulting company with an essential focus on blockchain security and a community of like-minded people who are passionate about a common goal. Our mission is to make web 3.0 a safer place.

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