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Developer Community Manager
full-time by Alchemy

Developer Community Manager

become a voice of Alchemy's community

tr3bute

TBD

added on

3 months ago

role overview

The Developer Community Manager is the first point of engagement for the entire Alchemy community in our most critical channels — Discord and online community platforms like Twitter. You’ll be our eyes and ears on the ground learning about customer needs to inform our product roadmap, working closely with the Developer Relations team and other parts of the company to ensure our product continues to meet our customers needs, and making certain the developer voice is represented inside the company.

You will ensure prompt and effective resolution of questions, problems, and requests. In a nutshell, this role is perfect for someone with a technical background who understands the needs of developers, wants to foster and engaged and mutually helpful community, and wants to learn multiple sides of Alchemy’s business. The majority of the time will be spent meeting and talking with customers, helping them solve their needs, debug technical issues, and sharing insights with colleagues across the business.

responsibilities

  • providing hands-on technical support in Discord, Twitter, StackOverflow, Reddit and more
  • looking at user's code and providing them with feedback or helping debug issues
  • providing an exceptional customer experience
  • building out/managing a community mod team on Discord
  • driving community initiatives (video chats, twitter spaces, office hours)
  • understanding customer needs and how to meet unique challenges and goals
  • seeking for product feedback and tracking usage/performance, driving our product roadmap
  • being the voice of the community
  • working in a quickly changing environment
  • being enthusiastic and passionate

requirements

  • Computer science degree or professional software engineering experience
  • strong leadership roles in organizing communities
  • ability to understand and troubleshoot complex technical issues
  • ability to context switch and manage multiple conversations
  • strong communication skills with internal and external stakeholders
  • creative thinking for deepening community interest
  • excellent people skills
  • interest in technology, blockchain, crypto
  • experience with blockchain a large plus

culture & perks

To constantly create better, more affordable, and more reliable products so we can pass on those savings and improvements to our customers.

To be simple, to help ensure our customers and users become massively successful! 

about us

The Alchemy Platform is a world-class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $45 billion in transactions for tens of millions of users in 99% of countries worldwide.

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